Package Loss Complaint Policy

At Adeirlina we are committed to delivering a seamless and satisfactory experience for our valued customers. In line with this commitment, we have established a Package Loss Complaint Policy to address instances where a delivered package cannot be accounted for by the recipient.

Customers are kindly urged to report any such occurrences within 24 hours of the carrier's confirmation of delivery. To initiate the reporting process, please contact our customer support team via custommerservice@adeirlina.com, furnishing pertinent information including the order number and your shipping address. Our dedicated team will promptly engage in an exhaustive investigation with the carrier and ensure timely updates within 3 business days.

In the unfortunate event that the carrier confirms the loss and retrieval efforts prove unsuccessful, Adeirlina will expeditiously proceed with replacing the lost item(s).

It is crucial to note that failure to report a lost package within the specified 24-hour timeframe releases Adeirlina from any responsibility. Exceptions to this timeframe may be considered in documented extenuating circumstances.

This policy undergoes an annual review to uphold its efficacy and relevance.