Returns & Refunds
RETURN & EXCHANGE POLICY
Updated September 1st, 2026
At Adeirlina, we want you to feel confident in your purchase. If an eligible item does not work out, we are happy to assist with a return or exchange in accordance with the policy below.
Please review all return requirements carefully before sending merchandise back to us.
U.S. RETURNS
Eligible merchandise may be returned for a refund to the original payment method.
To begin a return, please email customerservice@adeirlina.com with your order number and the item(s) you would like to return.
Once your return request has been reviewed, we will provide instructions on how and where to send your package.
Items sent back to us without first requesting a return and receiving return instructions will not be accepted.
30-Day Return Window
All eligible return packages must be received by Adeirlina within 30 days of the original delivery date to qualify for a refund.
Returns received after the 30-day return window will not be accepted and may be returned to the customer at the customer’s expense.
RETURN CONDITION
To qualify for a return, merchandise must be in its original, new condition with all original tags attached and, where applicable, returned in its original packaging.
Returned items must be:
- Unworn
- Unwashed
- Unstained
- Free from perfume, fragrance, deodorant, makeup, or other odors
- Free from alterations or damage
- Free from signs of wear
- Returned with all original tags attached
Adeirlina reserves the right to refuse any return that does not meet these requirements.
If an otherwise eligible item is returned with signs of wear, marks, staining, fragrance, odor, or other evidence that it is no longer in its original condition, a 35% deduction may be applied to the refund amount.
U.S. RESTOCKING FEE
For U.S. returns containing two or more items, a 5% restocking fee will be applied to each returned item.
The applicable restocking fee will be deducted from the final refund amount.
Single-item returns are not subject to the 5% restocking fee.
U.S. EXCHANGES
We are pleased to offer complimentary exchanges on eligible full-priced items.
Exchange requests must be made within 30 days of delivery, and all merchandise must meet the return-condition requirements outlined above.
To request an exchange, please contact customerservice@adeirlina.com before sending your item back.
Once the returned item has been received and inspected, we will arrange shipment of the replacement item, subject to availability.
If your requested size, color, or style is no longer available, our customer service team will contact you regarding available options.
FINAL SALE
The following items are FINAL SALE and are not eligible for return, refund, or exchange:
- Items specifically marked Final Sale
- Sale / Clearance items
- Intimate items
- Gift cards
- Items purchased using a promotional or coupon discount of 35% or greater
- Sale or markdown items discounted by 35% or more
Please review product details, pricing, and promotional terms carefully before completing your purchase.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to an approved damaged, defective, or incorrect item.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service and keeping your tracking information until your return has been received and processed.
Adeirlina is not responsible for return packages that are lost, delayed, or damaged while in transit back to us.
Please include your order number and order confirmation information inside your return package so our team can properly identify and process your return.
INTERNATIONAL RETURNS
Eligible international merchandise may be returned in accordance with the same 30-day received-by-us return window and return-condition requirements outlined above.
Before sending an international return, please contact customerservice@adeirlina.com with your order number and the item(s) you would like to return.
We will provide instructions on how and where to send your package.
International merchandise sent back without first requesting a return and receiving return instructions will not be accepted.
International customers are responsible for all return shipping costs.
Original shipping charges and any customs duties, import taxes, VAT, brokerage fees, customs-processing fees, or other import-related charges are non-refundable.
Because international orders are currently shipped on a Delivered Duty Unpaid (DDU) basis, any duties or taxes paid directly to customs authorities, government agencies, or shipping carriers cannot be refunded by Adeirlina.
For international returns containing two or more items, a 5% restocking fee will be applied to each returned item. The applicable restocking fee will be deducted from the final refund amount.
This fee applies only to international returns involving two or more items. Single-item international returns are not subject to the 5% restocking fee.
At this time, we do not offer exchanges on international orders.
If you would like a different size, color, or style, you may return the eligible item for a refund and place a new order separately.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at customerservice@adeirlina.com with:
- Your order number
- A description of the issue
- Clear photographs of the item, where applicable
Our team will review the issue and provide the appropriate next steps.
Please do not send damaged, defective, or incorrect merchandise back before contacting us and receiving return instructions.
RETURN PROCESSING TIME
Please allow up to 14 business days, excluding weekends and holidays, from the date your return is received at our Return Center for inspection and processing.
During high-volume periods, additional processing time may occasionally be required.
Once your return has been processed, we will send you an email confirmation.
Approved refunds will be issued to the original payment method, less any applicable restocking fees, non-refundable shipping charges, or condition-related deductions.
After Adeirlina issues your refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.
QUESTIONS
For questions regarding returns, exchanges, refund eligibility, or an existing return, please contact:
Please contact us and receive return instructions before sending any merchandise back to Adeirlina. Unauthorized returns will not be accepted.
Refund Policy
Updated September 1st, 2026
Eligible return packages must be received by Adeirlina within 30 days of the original delivery date in order to qualify for a refund to the original payment method.
Returns received after the 30-day return window will not qualify for a refund and may be returned to the customer at the customer’s expense.
Before sending any item back, please contact customerservice@adeirlina.com with your order number and the item(s) you wish to return. We will provide instructions on how and where to send your package.
Items sent back without first requesting a return and receiving return instructions will not be accepted.
To qualify for a refund, returned merchandise must be in new, original condition with all original tags attached and, where applicable, in its original packaging. Items must be unworn, unwashed, unstained, free from fragrance or odors, free from alterations or damage, and show no signs of wear.
Adeirlina reserves the right to refuse any return that does not meet these requirements.
If an otherwise eligible returned item shows signs of wear, marks, staining, fragrance, odor, or other evidence that it is no longer in its original condition, a 35% deduction may be applied to the refund amount.
For returns involving two or more items, a 5% restocking fee per returned item will be deducted from the refund amount.
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to an approved damaged, defective, or incorrect item.
We strongly recommend using a trackable shipping service and retaining your tracking information until your return has been received and processed. Adeirlina is not responsible for return packages that are lost or damaged in transit.
Final Sale Items
The following items are not eligible for refunds:
- Items marked Final Sale
- Sale / Clearance items
- Intimate items
- Gift cards
- Items purchased using a promotional or coupon discount of 35% or greater
- Sale or markdown items discounted by 35% or more
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us promptly at customerservice@adeirlina.com with your order number and details of the issue.
We may request photographs to evaluate the issue and determine the appropriate resolution.
Please do not send damaged, defective, or incorrect merchandise back before contacting us and receiving return instructions.
Return Processing Time
Please allow up to 14 business days (excluding weekends and holidays) from the date your return is received at our Return Center for your package to be inspected and processed.
During high-volume periods, we appreciate your patience while our team carefully reviews and processes each return.
Once your return has been completed, you will receive an email confirmation with the status of your refund.
If you have any questions regarding your return, please contact us at customerservice@adeirlina.com.
Thank you for your patience and for shopping with Adeirlina.
