Return / Exchange Policy

Effective September 22nd, 2024

RETURN / EXCHANGE POLICY

At Adeirlina, we strive to provide excellent service and satisfaction to our valued customers. To ensure transparency and clarity regarding our return policy, please review the following terms:

 

 USA & INTERNATIONAL RETURNS 

We offer a full refund on items in new condition with original tags attached in its original packaging (minus shipping costs and shipping insurance costs). We define “new condition” as unworn, unwashed, unstained, no fragrance and free of any alterations. 

Adeirlina reserves the right to refuse returns that do not meet our return requirements.

All returns sent back to us must be received by us within 30 days from the delivery date to receive a refund back to your original payment method. Packages outside of this return window are ineligible for a refund. 

Returns received after 30 days from the delivery date will not be accepted and will be returned to you at your expense. 

We do not offer exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a refund and place a new order. 

ALL INTIMATE ITEMS AND ALL ITEMS MARKED AS FINAL SALE ARE NON-REFUNDABLE AND NON-RETURNABLE. 

ALL CLEARANCE AND SALE PRICE ITEMS ARE FINAL SALE.

We appreciate your understanding and encourage you to review product details before making a final purchase. If you have any questions or concerns, feel free to reach out to our customer service team for assistance: customerservice@adeirlina.com 

Effective January 25th, 2024, orders placed on or after this date will incur a 5% restocking fee applies to each item returned, and this fee will be deducted from the item's purchase price.

Effective September 22nd, 2024, any full-priced items purchased using a 50% off discount are considered final sale and are not eligible for refunds. However, items may be exchanged for a different size or color, subject to availability, or returned for store credit. To be eligible for an exchange or store credit, items must be unworn, unwashed, and in their original condition with tags attached. To initiate an exchange, please contact our customer service at customerservice@adeirlina.com within 30 days of receiving your order and provide your order number and details. We appreciate your understanding and support!

 

TO MAKE A RETURN:

USA Customers 

We are here to spoil you and make your life easy. If you are not happy with your purchases, we will take any unwanted items back. This doesn't apply to intimate items and all sale price items that marked as final sale. 

It’s important to note that return shipping costs and tracking ID are not covered by Adeirlina when sent back.

When send back your unwanted item(s), we recommend using your local post office for the best service and tracking ID.

Please note that we cannot accept returns without your order invoice, order number and email confirmation. Please print your order confirmation email that was sent to you at order placement and include in it the return package. 

Please email: customerservice@adeirlina.com for more instructions on how to return your unwanted item(s). 

 

International customers are responsible for their return packages including shipping fees, duties, taxes and any other package charges. 

 

Need more help?  Email us at anytime for any additional questions at: customerservice@adeirlina.com